AeroCare Patient Testimonials
Explore videos and written stories from some of our previous patients and crew members.
"I thank God frequently for the compassionate care, proactive teamwork, professional service, calm and ease of transition made possible by AeroCare!"
- Winda Antoine
Towards the end of a 7 day cruise, our 28 year old daughter found herself admitted to an ICU about an hour outside of Cancun Mexico on Oct 4, 2019. I arrived the following day to find our daughter intubated with a mechanical ventilator and covered with a multitude of wires, needles and tubes. Never having encountered an experience like this before, my husband and I were at a loss for what to do and how to get her back into the United States for treatment.
Jennifer and the team at AeroCare were absolutely amazing at guiding us through the international transfer process...a true answer to prayer! God utilized their skills to help us quickly book the flight. Jennifer graciously walked my husband and I through the process, provided advance insights to address discharge procedures related to the Mexico healthcare system and quickly prepared an awesome, professional team of clinicians (Dwight, Zach, Leah) and pilots (Brad, Courtney) who were placed on standby awaiting approval to move forward. Approval was received around 2pm and the team was in the air within a few hours following.
Proactively the team communicated with my husband and me. After 6 plus hours of working with the hospital and insurance company and, a 4 plus hour wait for the AeroCare onsite team, we got the hospital's approval to leave. Within minutes, the team prepared our daughter for intensive care transport, thoughtfully shared details regarding the process of custom checks, provided additional information about the plane and travel plans and overall made the experience incredibly amazing in spite of the situation at hand! We arrived around 3 hours later safe and sound in the intensive care unit at a hospital in the United States.
I thank God frequently for the compassionate care, proactive teamwork, professional service, calm and ease of transition made possible by AeroCare! We would have been at a complete loss without them!
"AeroCare provides a very unique service and I don't know that we could have accommodated my mothers desire to return home any other way."
- Brian S.
Lexie and everyone I dealt with at AeroCare were fantastic. I would highly recommend this company to anyone in need of comfortable, professional and expedient transportation.
My mother needed to be transported from North Carolina to Washington State in order to continue her recovery in her home town. Within a matter of days after my initial contact with AeroCare my mother was back home. Lexie was my primary point of contact and she worked with the hospital, the local ambulance companies, the out patient facility and her staff to coordinate everything that was needed for an efficient and well organized transport.
The flight crew and medical crew were very professional. After departure Lexie provided me updates on their progress as they made their way across the country and a final follow up once my mother had reached her final destination.
AeroCare provides a very unique service and I don't know that we could have accommodated my mothers desire to return home any other way. What an exceptional experience in an otherwise very stressful and difficult time.
Jennifer was our guardian angel. This team works miracles and my family and I will be forever grateful.
- Winda Antoine
I wish I had words to describe the gratitude I have for Jennifer and the AeroCare med transport team. In a situation where it seemed all was lost, Jennifer came through and worked her magic. She fought so hard to help get my dying mother out of Mexico and into Houston Texas to a safe and reliable hospital. I can say with complete confidence if it wasn’t for Jennifer and the whole team my mother would not be alive. She was beyond professional and reliable. She was compassionate and determined. Please to however reads this give her a huge hug. She was our guardian angel. This team, works miracles and my family and I will be forever grateful. Today we live to fight another day. Beyond thank you.
Every single aspect was precisely planned and executed, and with a minimum of input and effort from us.
- Manuel Weiss
This is a first rate professionally operated and staffed air ambulance system that provided exceptional service to me when transferring a patient from a hospital facility in southeastern NY to Nashville TN. Every single aspect was precisely planned and executed, and with a minimum of input and effort from us. I am a neurosurgeon who requested them to transport an elderly parent , and this required only one phone call to arrange the flight times, and provide basic necessary information. I was able to email documents and permits without difficulty, and Aerocare made all critical contacts with hospital discharge and admitting personnel and with ground transportation at both departure and arrival locales. Provision of funds to them was also expeditious and straightforward.
Worth every penny to have this done correctly without any issues whatsoever.
I have been involved as a physician with other medical emergency air-evac operations in the past, primarily for organ donation and harvesting purposes, and I have not seen more efficient service than this.